Pension credit delays revisited

At the end of 2022, NAWRA, in conjunction with Greater Manchester Law Centre, carried out a survey investigating delays in processing pension credit claims which highlighted that people were often waiting months for claims to be paid leading to financial hardship.   Our report was used as evidence in a Commons debate about the issue and some improvements were observed. Read more…

Letter to Secretary of State calling for winter fuel payment changes to be put on hold until there is a 95% take-up rate for pension credit

NAWRA has written to Secretary of State Liz Kendall to express its concerns that the government is planning to restrict eligibility for winter fuel payments (WFPs) to those in receipt of pension credit (or other specific means-tested benefits).   This is despite the fact that it acknowledges that up to an estimated 880,000 households who are eligible for pension credit Read more…